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Recover using Touch ID or Apple Watch

If 1Password is locked, you’ll see a message that “1Password is trying to unlock.”

Dashlane Premium is almost as polished as 1Password, and its first-time setup process is even better at onboarding password-manager newcomers than 1Password’s process—it walks you through. Currently 1Password manages all logins as password-only entries. But the use of cryptographic keys in logins is rising. Currently key information can be generated and stored on a device like a yubikey. PIV and PGP certificates can be used as logins or authentication mechanisms as well.

To approve and unlock 1Password, place your finger on the Touch ID sensor on your Mac or double-click the side button on your Apple Watch.

If you don’t see the prompt, click the Touch ID button or Apple Watch button on the lock screen.

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Important

Your ability to unlock the app with Touch ID or Apple Watch will eventually expire. Take action immediately to find your Master Password or rescue your data:

  • Look for a Login item in your Personal vault named “1Password Account”. It may contain your Master Password.
  • Export your data from 1Password while you still have access. You can then create a new account or vault and import your data into it.

Recover using Touch ID or Face ID

If you use 1Password on an iOS device with Touch ID or Face ID, try to unlock the app using it.

If you aren’t prompted to use Touch ID or Face ID when you open 1Password, tap the button below the Master Password field.

Important

Your ability to unlock the app with Touch ID or Face ID will eventually expire. Take action immediately to find your Master Password or rescue your data:

  • Look for a Login item in your Personal vault named “1Password Account”. It may contain your Master Password.
  • Export your data from 1Password while you still have access. You can then create a new account or vault and import your data into it.

Recover using Windows Hello

If 1Password is locked, try to unlock the app using Windows Hello.

If you aren’t prompted to use it when you open 1Password, click the Windows Hello button below the Master Password field or press Enter when the Master Password field is blank.

If you’re prompted to unlock with Windows Hello, but your fingerprint or face isn’t recognized, click “More choices” and unlock the app with your device PIN.

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Important

Your ability to unlock the app with Windows Hello will eventually expire. Take action immediately to find your Master Password or rescue your data:

  • Look for a Login item in your Personal vault named “1Password Account”. It may contain your Master Password.
  • Export your data from 1Password while you still have access. You can then create a new account or vault and import your data into it.

Recover using Biometric Unlock

If you use 1Password on an Android device with Biometric Unlock, try to unlock the app by placing your finger on the fingerprint sensor, or let your device scan your face or eyes, until 1Password unlocks.

If you aren’t prompted to use Biometric Unlock when you open 1Password, tap the fingerprint button below the Master Password field or enter your PIN code, if you set one up.

Important

Password

Your ability to unlock the app with Biometric Unlock will eventually expire. Take action immediately to find your Master Password or rescue your data:

Manager
  • Look for a Login item in your Personal vault named “1Password Account”. It may contain your Master Password.
  • Export your data from 1Password while you still have access. You can then create a new account or vault and import your data into it.

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